Privacy Policy

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

Being transparent about what we do with your data and how you can access this information is important to us here at Oxford First Aid Training. The following are key details on how we collect your data and what we do with it.

What information do you collect about me?

We collect your name, contact details e.g. email, postal address, phone number. We also collect this type of information when you use our website and what you voluntarily tell us through customer, feedback forms.

Who collects it?

Oxford First Aid Training
[email protected]

How is this information collected?

We do this through our secure online platform, including web and mobile, as well as paper-based consent forms, and other correspondence. We also collect your personal data when you register on a course or complete our evaluation forms. Our website uses cookies to collect such information about you.

What are cookies?

Cookies are very small text files we place on your computer’s hard drive with your permission. Cookies track how and when you visit our website and then allow us to work out what type of product or service interests you most so we can better meet your requirements. Overall, cookies help us provide you with a better website. These cookies do not interfere with or have access to any other information on your computer. If you prefer, you can opt not to accept cookies; this may limit how you can use our website.

What we do with the information we gather?

We require this information to understand your needs and provide you with a better service, and for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• We may use the information to customise the website according to your interests.

From time to time we will, with your explicit agreement, for marketing purposes, send you information about our services that we believe may be of interest to you by email, text, phone or post.

How do we control your personal information?

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us at:

Oxford First Aid Training
[email protected]

How long do you keep my data?

We will keep data used for marketing purposes for which you have given explicit consent e.g. email address until you withdraw that consent. Other data will be kept in accordance with relevant UK legislation. After this time, the data will be destroyed.

How can I see a copy of, amend, withdraw my consent or delete the data you hold on me?

You may want us to amend or delete the information we have about you and want to see a copy of the personal data we hold and process on you by contacting us at:

Oxford First Aid Training
[email protected]

Can I complain if I am not happy with any of the above?

Yes, if you would like to make a complaint on how Oxford First Aid Training has handled your personal data, you can contact us to have the matter investigated at the following address:

Oxford First Aid Training
30 Bankside Court
Stationfields
Kidlington
Oxford
OX5 1JE

Or Email: [email protected]

Oxford First Aid Training takes complaints very seriously and we will respond to complaints as soon as possible and certainly within 30 days.

If you are not satisfied with our response or believe we are not processing your personal data in accordance with the current legislation you can complain to the UK Information Commissioner’s Office on:

0303 123 1113
https://ico.org.uk/concerns/handling/
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF